Support Driven Expo 2024

Attending this event?

Support Driven Expo 2024

Welcome to the event schedule for SD Expo 2024! You’ll see all the sessions available, and you can pick and choose sessions across all tracks to create your own schedule for the event. Please reach out in #event-sd-expo in Slack if you have any questions!

Tip: Talks run 20 minutes and happen every half hour!

Matt Dale

Moxie CX
CX Consultant
Boise, ID

https://moxiecx.com

Contact Me

I'm a fractional CX consultant runs Moxie CX. I help companies scale their CX operations by:

building strong teams,
designing thoughtful processes
implementing the right tools

I'd love to talk to you about consulting, support leadership, or pretty much anything else!

8:15am PDT

Expo Hall Open Expo Hall - Room 208ABC

9:00am PDT

How Does AI Really Work? Room 205Ashwin Sreenivas

9:30am PDT

How to Start a Consultancy 101 Room 209Matt Dale

10:00am PDT

Walking Back the Customer Journey Room 207Ben McCormack

10:30am PDT

Mandatory Fun: Engaging and Building Trust Remotely Room 205Anthony Galleran

11:00am PDT

Growing Your Value Beyond the Queue Room 213Abby Armada

12:00pm PDT

Lunch Break UNLV Student Union Food Court

2:00pm PDT

Self-Service First Support Room 211Alison Groves • Mathew Patterson

2:30pm PDT

How to Differentiate AI Solutions for CX Room 209Craig Stoss • Mike Zayonc

3:30pm PDT

Upleveling Your Incident Response Plan Room 213Alex Armstead

4:30pm PDT

Mixer Expo Hall - Room 208ABC

8:15am PDT

Expo Hall Open Expo Hall - Room 208ABC

9:00am PDT

Outsourcing 2.0: How AI and market volatility are making CX Leaders rethink their outsourcing decisions Room 207Craig Crisler

9:30am PDT

Consulting 101 Room 211Alison Groves • Matt Dale • Jenny Dempsey

11:00am PDT

Balancing Act: Navigating Part-Time Consulting with a Full-Time Job and/or Side Hustle Room 209Jenny Dempsey

12:00pm PDT

Closing Keynote Panel - Navigating Layoffs Expo Hall - Room 208ABCLizzie Keiper • Elyse Mankin • Matt Dale • Francis Labi • Jenny Dempsey