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Welcome to the event schedule for SD Expo 2024! You’ll see all the sessions available, and you can pick and choose sessions across all tracks to create your own schedule for the event. Please reach out in #event-sd-expo in Slack if you have any questions!

Tip: Talks run 20 minutes and happen every half hour!
Tuesday, May 14 • 2:00pm - 2:30pm
Self-Service First Support

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Self-service driven by customers, delivered by AI and designed, monitored, and crafted by people is the way most customers will be helped, most of the time. So how do we get ready for that future?

This is a Conversation Corner session: a casual space where people can connect with each other and share advice and thoughts around a topic hosted by Help Scout.
Moderators
avatar for Alison Groves

Alison Groves

Help Scout

Speakers
avatar for Mathew Patterson

Mathew Patterson

Customer service educator, Help Scout

Tuesday May 14, 2024 2:00pm - 2:30pm PDT
Room 211 UNLV Student Union - 4505 South Maryland Parkway
  Conversation Corner, All Levels

Attendees (22)