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Welcome to the event schedule for SD Expo 2024! You’ll see all the sessions available, and you can pick and choose sessions across all tracks to create your own schedule for the event. Please reach out in #event-sd-expo in Slack if you have any questions!

Tip: Talks run 20 minutes and happen every half hour!
Wednesday, May 15 • 9:00am - 9:20am
Outsourcing 2.0: How AI and market volatility are making CX Leaders rethink their outsourcing decisions

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In this session, we’ll explore:
- the latest trends in organisations' outsourcing usage and vendor decisions, satisfaction, and loyalty
- how the growing capabilities of AI are making organizations rethink what they expect from their outsourced programs
- how organisations are measuring the value of their outsourcing programs
Speakers
avatar for Craig Crisler

Craig Crisler

CEO, SupportNinja
Strong and innovative leader with sound, progressive insight for businesses and non-profits.Hands-on and driven Executive to make a difference in pioneering companies. COO, CX, International Operations, Fundraising, Sales, HR, grant management expertise. Developer and implementer... Read More →

Wednesday May 15, 2024 9:00am - 9:20am PDT
Room 207 UNLV Student Union - 4505 South Maryland Parkway
  Management, Advanced (5+ years)

Attendees (25)