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Welcome to the event schedule for SD Expo 2024! You’ll see all the sessions available, and you can pick and choose sessions across all tracks to create your own schedule for the event. Please reach out in #event-sd-expo in Slack if you have any questions!

Tip: Talks run 20 minutes and happen every half hour!
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Type: Support Operations [clear filter]
Tuesday, May 14
 

9:30am PDT

The Universal Support Workflow Room 205Josh Carpenter

10:30am PDT

There and Back Again: Your Data and You Room 213Nick Cannariato

11:00am PDT

What the World's Slowest Drive-Thru Tells Us About CX Room 205Blair Wilen

2:30pm PDT

Building a Championship-level Support Machine Room 205Yoram Baltinester

3:00pm PDT

Building A Support Report People Will Want To Read Room 205Andrew Rios

3:30pm PDT

Upleveling Your Incident Response Plan Room 213Alex Armstead

4:00pm PDT

Powering Hyperchannel Support Ops with Data and Human Insight Room 213Sam Dehart
 
Wednesday, May 15
 

10:30am PDT

From Chasing to Embracing: Rethinking Support Metrics Room 207Joseph Huisman

11:30am PDT

Reduce Misrouted Tickets by >50% - How to Drive Results Through Continuous Innovation Room 205Dan Barak • Karissa Fiorentino
 
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Monday, May 13
Tuesday, May 14
Wednesday, May 15
Expo Hall - Room 208ABC
Las Vegas Strip
Paradise Cantina
Room 205
Room 207
Room 209
Room 211
Room 213
UNLV Student Union Food Court
  • AI
  • Career Development
  • Community Marketing
  • Consulting
  • Conversation Corner
  • Customer Experience
  • General Programming
  • Knowledge Management
  • Management
  • Support Operations