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Attending this event?
Welcome to the event schedule for SD Expo 2024! You’ll see all the sessions available, and you can pick and choose sessions across all tracks to create your own schedule for the event. Please reach out in #event-sd-expo in Slack if you have any questions!

Tip: Talks run 20 minutes and happen every half hour!

Create a profile to get included in the attendee directory.

N

nick

Picqer
Support specialist
avatar for Abby Armada

Abby Armada

Flickr
Senior Customer Support Manager
avatar for Greg Armistead

Greg Armistead

Ethos Support
CMO
avatar for Dan Barak

Dan Barak

Text Blaze
co-founder and CEO of Text Blaze
avatar for Matt Beran

Matt Beran

InvGate
Product Nerd
avatar for Chris Berg

Chris Berg

Litmus
Senior Customer Support Specialist
avatar for Sarah Betts

Sarah Betts

Sendoso
Director of Alyce Support
avatar for Adam Boelke

Adam Boelke

Alignment Advantage Group
Managing Partner
avatar for Abbott Brannon

Abbott Brannon

PagerDuty
Manager, Customer Support
JB

Jen Burton

Jen Burton CX Consultant
Principal
avatar for April Buske

April Buske

Text In Church
Manager, Member Success
GC

Ginny Carpenter

Support Operations Specialist
avatar for Josh Carpenter

Josh Carpenter

Arkestro
Directors of Customer Support
avatar for Sam Chandler

Sam Chandler

Zendesk
Director, Startup Success
avatar for Allison Cloyd

Allison Cloyd

Contentful
Manager, Customer Support NA/APAC
avatar for Hannah Cole

Hannah Cole

FitNow, Inc. | Lose It!, Cleveland Clinic Diet App
Senior Customer Care Specialist
avatar for Matt Dale

Matt Dale

Moxie CX
CX Consultant
avatar for Jenny Dempsey

Jenny Dempsey

Jenny Dempsey Solutions
Consultant
avatar for Ciaran Doyle

Ciaran Doyle

Loris
Head of Marketing
avatar for Maring Eberlein

Maring Eberlein

MFrances Consulting
Support Content Strategist
avatar for Sara Feldman

Sara Feldman

Consortium for Service Innovation
Director of Member Engagement
avatar for Anthony Field

Anthony Field

Sysdig Inc.
Sr. Manager Service Operations
avatar for Kat Gaines

Kat Gaines

PagerDuty
Sr manager, Developer advocacy and community
avatar for Anthony Galleran

Anthony Galleran

Front
Manager, Technical Support
avatar for Alison Groves

Alison Groves

Help Scout
avatar for Alexandra Hebert

Alexandra Hebert

hubley
Director of Customer Success
avatar for Sofia Hergenrader

Sofia Hergenrader

YNAB
Support Specialist
avatar for Michelle Hirons

Michelle Hirons

HigherRing
CEO
avatar for Siobhán (sha-von) James

Siobhán (sha-von) James

Fullscript
Director of Client Operations
avatar for Yvette Johns

Yvette Johns

Zapier
Manager, Premier Support
avatar for Laura Jolly

Laura Jolly

Intercom
Lead Technical Support Specialist
avatar for Valeria Kast

Valeria Kast

Printify
Head of Merchant Support
avatar for David Kay

David Kay

DB Kay & Associates, Inc.
Principal
avatar for Izzy Knopper

Izzy Knopper

Transformational Operations
Operations Management Consultant
avatar for Francis Labi

Francis Labi

Language IO
Tier 2 Support Engineer
avatar for Rose Mabuti

Rose Mabuti

Boldr Inc
Client Experience Manager
avatar for Kayleb McKelvain

Kayleb McKelvain

Tessitura Network, Inc.
Senior Director of Support
avatar for Andrew Rios

Andrew Rios

RÍOS MGMT
avatar for Marie Schneegans

Marie Schneegans

Markprompt
Cofounder
avatar for Chiara  Barausky-da Silva

Chiara Barausky-da Silva

Mill Industries Co.
Customer Ops
avatar for Adrienne Soong

Adrienne Soong

ActiveCampaign
Sr Product Enablement Specialist
avatar for Kevin Steele

Kevin Steele

The Arbinger Institute
Director, Client Support
avatar for Gregg Stickney

Gregg Stickney

Tessitura Network
Director of Support Operations
avatar for Steph Straub

Steph Straub

YNAB
Support Specialist
WV

Wyl Villacres

Tability
Head of Customer Success
avatar for Randalin Ward

Randalin Ward

Text In Church
Manager of Member Support
avatar for Chris Willmeth

Chris Willmeth

Tessitura Network
Senior Director of Support Escalation
avatar for Vicky Windell

Vicky Windell

Boldr Impact
Head of Tech and SaaS Client Experience