Support Driven Expo 2024: Grid

Welcome to the event schedule for SD Expo 2024! You’ll see all the sessions available, and you can pick and choose sessions across all tracks to create your own schedule for the event. Please reach out in #event-sd-expo in Slack if you have any questions!

Tip: Talks run 20 minutes and happen every half hour!

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Las Vegas Strip	Paradise Cantina

1:45pm
2:00pm
2:15pm
2:30pm
2:45pm
3:00pm
3:15pm
3:30pm
3:45pm
4:00pm
4:15pm
4:30pm
4:45pm
5:00pm
5:15pm
5:30pm
5:45pm
6:00pm
6:15pm
6:30pm

Group Photo Walk on The Strip 2:00pm - 3:30pm

Welcome Party 4:30pm - 6:30pm

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Expo Hall - Room 208ABC	Room 205	Room 207	Room 209	Room 211	Room 213	UNLV Student Union Food Court

8:00am
8:15am
8:30am
8:45am
9:00am
9:15am
9:30am
9:45am
10:00am
10:15am
10:30am
10:45am
11:00am
11:15am
11:30am
11:45am
12:00pm
12:15pm
12:30pm
12:45pm
1:00pm
1:15pm
1:30pm
1:45pm
2:00pm
2:15pm
2:30pm
2:45pm
3:00pm
3:15pm
3:30pm
3:45pm
4:00pm
4:15pm
4:30pm
4:45pm
5:00pm
5:15pm
5:30pm
5:45pm
6:00pm

Expo Hall Open 8:15am - 6:00pm

Mixer 4:30pm - 5:30pm

How Does AI Really...

The Universal Supp...

Why Investing in Q...

Mandatory Fun: Eng...

What the World's S...

Responding to Unhi...

Leadership > Manag...

Building a Champio...

Building A Support...

Flexible Schedules...

Building a sustain...

Connected By The C...

The Dawning of the...

Walking Back the C...

Delivering Unreaso...

Building a Service...

Leading a Happy (a...

Customer Feedback:...

A Guide to Growth...

Troubleshooting li...

Creating a Custome...

I Made Myself a Ne...

Driving Customer E...

How to Start a Con...

Can we crowdsource...

Building Blocks: D...

Growing your Frien...

Boldr Sound Medita...

How to Differentia...

Stop Imposing Inte...

So Leadership Just...

Convert CSAT to CX...

Starting Out as a Support Manage... 9:30am - 10:00am

What Work Should the Support Tea... 10:00am - 10:30am

Work/Life Balance: We are not ou... 10:30am - 11:00am

Understanding your Queue Data an... 11:00am - 11:30am

How to Prep your Knowledge Bases... 11:30am - 12:00pm

Self-Service First Support 2:00pm - 2:30pm

Navigating Industry Change 2:30pm - 3:00pm

Wading the Job Search Waters 3:00pm - 3:30pm

Conversation Corner - Open Sessi... 3:30pm - 4:00pm

Conversation Corner - Networking 4:00pm - 4:30pm

Staying in your la...

How To Email Like...

Creating Psycholog...

There and Back Aga...

Growing Your Value...

Inclusive Support:...

Loving your Career...

Big Picture: All R...

Beyond Chatbots: L...

Upleveling Your In...

Powering Hyperchan...

Lunch Break 12:00pm - 2:00pm

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Expo Hall - Room 208ABC	Room 205	Room 207	Room 209	Room 211

8:00am
8:15am
8:30am
8:45am
9:00am
9:15am
9:30am
9:45am
10:00am
10:15am
10:30am
10:45am
11:00am
11:15am
11:30am
11:45am
12:00pm
12:15pm
12:30pm
12:45pm
1:00pm

Expo Hall Open 8:15am - 1:00pm

Closing Keynote Panel - Navigating Layoffs 12:00pm - 1:00pm

Forging a Path int...

My Story - Turning...

Navigating Your Ca...

Turning Challenges...

Reduce Misrouted T...

Outsourcing 2.0: H...

Integrate 7 Cultur...

The Knowledge Fram...

From Chasing to Em...

Is AI coming for y...

Don’t Sleep on Sel...

Does Customer Sent...

Practical WFM: End...

Mastering Outsourc...

What Tom Cruise ta...

Balancing Act: Nav...

Content Chaos? How...

Conversation Corner - Networking 9:00am - 9:30am

Consulting 101 9:30am - 10:00am

Measuring Success: Support KPIs 10:00am - 10:30am

Support Career Planning 10:30am - 11:00am

The Hardest Parts of Being a Man... 11:00am - 11:30am

Conversation Corner - Networking 11:30am - 12:00pm