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Welcome to the event schedule for SD Expo 2024! You’ll see all the sessions available, and you can pick and choose sessions across all tracks to create your own schedule for the event. Please reach out in #event-sd-expo in Slack if you have any questions!

Tip: Talks run 20 minutes and happen every half hour!
Wednesday, May 15 • 12:00pm - 1:00pm
Closing Keynote Panel - Navigating Layoffs
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Let's talk about what we've all been dealing with over the past few years - both aspects of mass layoffs: what to do when you're laid off and how to survive when half your team is but you aren't.
Moderators
avatar for Lizzie Keiper

Lizzie Keiper

Director of Events, Support Driven

Speakers
avatar for Elyse Mankin

Elyse Mankin

Director of Product Support, Help Scout
avatar for Matt Dale

Matt Dale

CX Consultant, Moxie CX
I'm a fractional CX consultant runs Moxie CX. I help companies scale their CX operations by:building strong teams, designing thoughtful processesimplementing the right toolsI'd love to talk to you about consulting, support leadership, or pretty much anything else!
avatar for Francis Labi

Francis Labi

Tier 2 Support Engineer, Language IO
I have over 5 years of experience working as a Technical Support Engineer at high growth startups like Postman, Gatsby Inc(acquired by Netlify) and currently Language I/O. Let’s talk about career development and fun activities outside work. 
avatar for Jenny Dempsey

Jenny Dempsey

Consultant, Jenny Dempsey Solutions
I'm a furniture flipping, dog-loving, hot yoga enthusiast who's all about community and customer service. Throughout my career, I've worn many hats, proudly serving my teams and customers. Here are some highlights:▪️ I enjoyed working with a small, remote team in building and... Read More →

Wednesday May 15, 2024 12:00pm - 1:00pm PDT
Expo Hall - Room 208ABC UNLV Student Union - 4505 South Maryland Parkway
  General Programming, All Levels