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Attending this event?
Welcome to the event schedule for SD Expo 2024! You’ll see all the sessions available, and you can pick and choose sessions across all tracks to create your own schedule for the event. Please reach out in #event-sd-expo in Slack if you have any questions!

Tip: Talks run 20 minutes and happen every half hour!
CK

Clementine Koa Affana

avatar for Abby Armada

Abby Armada

Flickr
Senior Customer Support Manager
avatar for Alex Armstead

Alex Armstead

Clever
Principal Customer Success Operations Manager
avatar for Yoram Baltinester

Yoram Baltinester

avatar for Dan Barak

Dan Barak

Text Blaze
co-founder and CEO of Text Blaze
avatar for Matt Beran

Matt Beran

InvGate
Product Nerd
avatar for Chris Berg

Chris Berg

Litmus
Senior Customer Support Specialist
avatar for Sarah Betts

Sarah Betts

Sendoso
Director of Alyce Support
avatar for Adam Boelke

Adam Boelke

Alignment Advantage Group
Managing Partner
avatar for Karinna Briseno

Karinna Briseno

Buffer
Senior Technical Advocate
JB

Jen Burton

Jen Burton CX Consultant
Principal
avatar for April Buske

April Buske

Text In Church
Manager, Member Success
avatar for Nick Cannariato

Nick Cannariato

Yetto
co-founder
avatar for Amanda Carden

Amanda Carden

avatar for Josh Carpenter

Josh Carpenter

Arkestro
Directors of Customer Support
avatar for Brie Carranza

Brie Carranza

avatar for Sam Chandler

Sam Chandler

Zendesk
Director, Startup Success
avatar for Hannah Cole

Hannah Cole

FitNow, Inc. | Lose It!, Cleveland Clinic Diet App
Senior Customer Care Specialist
avatar for Ben Congleton

Ben Congleton

Olark Accessible Live Chat & Chatbots
Chief Executive Olarker
avatar for Craig Crisler

Craig Crisler

SupportNinja
CEO
avatar for Matt Dale

Matt Dale

Moxie CX
CX Consultant
avatar for Sam Dehart

Sam Dehart

Assembled
avatar for Jenny Dempsey

Jenny Dempsey

Jenny Dempsey Solutions
Consultant
avatar for Ciaran Doyle

Ciaran Doyle

Loris
Head of Marketing
CD

Chyngyz Dzhumanazarov

avatar for Maring Eberlein

Maring Eberlein

MFrances Consulting
Support Content Strategist
avatar for Sara Feldman

Sara Feldman

Consortium for Service Innovation
Director of Member Engagement
KF

Karissa Fiorentino

CashApp
Senior Customer Experience Improvement Specialist
avatar for Kat Gaines

Kat Gaines

PagerDuty
Sr manager, Developer advocacy and community
avatar for Anthony Galleran

Anthony Galleran

Front
Manager, Technical Support
avatar for Ty Givens

Ty Givens

avatar for Blair Glass

Blair Glass

avatar for Alison Groves

Alison Groves

Help Scout
NH

Nina Hampton

avatar for Sofia Hergenrader

Sofia Hergenrader

YNAB
Support Specialist
avatar for Joseph Huisman

Joseph Huisman

Director, Customer Success
avatar for Trevor Humphrey

Trevor Humphrey

Honeylove
VP of Customer Experience
YJ

Yvette Johns

avatar for Laura Jolly

Laura Jolly

Intercom
Lead Technical Support Specialist
avatar for Valeria Kast

Valeria Kast

Printify
Head of Merchant Support
avatar for David Kay

David Kay

DB Kay & Associates, Inc.
Principal
avatar for Lizzie Keiper

Lizzie Keiper

Support Driven
Director of Events
avatar for Sayam Kim

Sayam Kim

Intercom
Lead Technical Support Engineer
avatar for Izzy Knopper

Izzy Knopper

Transformational Operations
Operations Management Consultant
avatar for Francis Labi

Francis Labi

Language IO
Tier 2 Support Engineer
JL

Joseph Lee

avatar for Elyse Mankin

Elyse Mankin

Help Scout
Director of Product Support
avatar for Ben McCormack

Ben McCormack

Boldr
Fractional Executive
avatar for Cameron Mitchell

Cameron Mitchell

Help Scout
avatar for Dennis R. Mortensen

Dennis R. Mortensen

LaunchBrightly
Founder
avatar for Jaclyn Mullen

Jaclyn Mullen

avatar for Mathew Patterson

Mathew Patterson

Help Scout
Customer service educator
avatar for Andrew Rios

Andrew Rios

RÍOS MGMT
avatar for Dan Sahar

Dan Sahar

Guidde
avatar for Adrienne Soong

Adrienne Soong

ActiveCampaign
Sr Product Enablement Specialist
AS

Allie Sperry

avatar for Ashwin Sreenivas

Ashwin Sreenivas

Decagon
Cofounder
avatar for Kevin Steele

Kevin Steele

The Arbinger Institute
Director, Client Support
CS

Craig Stoss

avatar for Clay Telfer

Clay Telfer

Churnbreaker Consulting
Customer Success Executive
WV

Wyl Villacres

Tability
Head of Customer Success
avatar for John Wang

John Wang

Assembled
CTO
avatar for Randalin Ward

Randalin Ward

Text In Church
Manager of Member Support
avatar for Blair Wilen

Blair Wilen

Ethos Support
Founder & CEO
avatar for Vicky Windell

Vicky Windell

Boldr Impact
Head of Tech and SaaS Client Experience
avatar for Wayne Worthington

Wayne Worthington

HiOperator
Head of GTM
avatar for Mike Zayonc

Mike Zayonc

Kodif
Co-founder