Support Driven Expo 2024

Attending this event?

Support Driven Expo 2024

Welcome to the event schedule for SD Expo 2024! You’ll see all the sessions available, and you can pick and choose sessions across all tracks to create your own schedule for the event. Please reach out in #event-sd-expo in Slack if you have any questions!

Tip: Talks run 20 minutes and happen every half hour!

9:30am PDT

Starting Out as a Support Manager Room 211Alison Groves • Elyse Mankin

10:00am PDT

What Work Should the Support Team Own? Room 211Alison Groves

10:30am PDT

Work/Life Balance: We are not our Jobs Room 211Alison Groves

11:00am PDT

Understanding your Queue Data and Channeling Those Trends for Good Room 211Alison Groves • Elyse Mankin

11:30am PDT

How to Prep your Knowledge Bases for AI Room 211Alison Groves

2:00pm PDT

Self-Service First Support Room 211Alison Groves • Mathew Patterson

2:30pm PDT

Navigating Industry Change Room 211Alison Groves • Elyse Mankin

3:00pm PDT

Wading the Job Search Waters Room 211Alison Groves • Elyse Mankin

3:30pm PDT

Conversation Corner - Open Session Room 211Alison Groves

4:00pm PDT

Conversation Corner - Networking Room 211Alison Groves

9:00am PDT

Conversation Corner - Networking Room 211Alison Groves

9:30am PDT

Consulting 101 Room 211Alison Groves • Matt Dale • Jenny Dempsey

10:00am PDT

Measuring Success: Support KPIs Room 211Alison Groves • Elyse Mankin

10:30am PDT

Support Career Planning Room 211Alison Groves • Cameron Mitchell

11:00am PDT

The Hardest Parts of Being a Manager Room 211Alison Groves • Elyse Mankin

11:30am PDT

Conversation Corner - Networking Room 211Alison Groves