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Welcome to the event schedule for SD Expo 2024! You’ll see all the sessions available, and you can pick and choose sessions across all tracks to create your own schedule for the event. Please reach out in #event-sd-expo in Slack if you have any questions!

Tip: Talks run 20 minutes and happen every half hour!
Tuesday, May 14 • 11:00am - 11:20am
Building a Service Blueprint

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How does a team build a Service Blueprint from start to finish? This presentation walks through the steps we took to build a useful onboarding blueprint for a company of over 40k employees.
Speakers
avatar for Matt Beran

Matt Beran

Product Nerd, InvGate
I’m just a service and support nerd trying to change the world and save us all. Help is welcome. :)

Tuesday May 14, 2024 11:00am - 11:20am PDT
Room 207 UNLV Student Union - 4505 South Maryland Parkway
  Customer Experience, All Levels

Attendees (17)