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Welcome to the event schedule for SD Expo 2024! You’ll see all the sessions available, and you can pick and choose sessions across all tracks to create your own schedule for the event. Please reach out in #event-sd-expo in Slack if you have any questions!

Tip: Talks run 20 minutes and happen every half hour!
Wednesday, May 15 • 10:00am - 10:20am
The Knowledge Framework: Never Leave the Team Hanging

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Attendees will come out with a proven framework that reduces ramp-up time for new and updated software, so that the upskill cycle for new or updated software can be shortened, and onboarding time for new support agents can be reduced.
Speakers
avatar for Yoram Baltinester

Yoram Baltinester

I am a customer-centric culture implementer, passionate about the people, platforms and processes that make Customer Success, Customer Support, and Customer Experience better, and I have done it over and over again... Read More →

Wednesday May 15, 2024 10:00am - 10:20am PDT
Room 207 UNLV Student Union - 4505 South Maryland Parkway
  Knowledge Management, Advanced (5+ years)

Attendees (32)