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Welcome to the event schedule for SD Expo 2024! You’ll see all the sessions available, and you can pick and choose sessions across all tracks to create your own schedule for the event. Please reach out in #event-sd-expo in Slack if you have any questions!

Tip: Talks run 20 minutes and happen every half hour!
Tuesday, May 14 • 4:00pm - 4:20pm
Convert CSAT to CX with CES

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We all know CSAT, and whether we want to admit it, we all know where it falls short.  Learn how CES can help evolve your support team, and grow your CX skills!
Speakers
avatar for Kevin Steele

Kevin Steele

Director, Client Support, The Arbinger Institute
I'm the Customer Support guy with over 2 decades of experience in Support and Services technical work and leadership.  I've managed amazing teams in the United States, Europe, Asia, and Australia. To be clear, they were amazing, and I had the pleasure of managing them. I learned... Read More →

Tuesday May 14, 2024 4:00pm - 4:20pm PDT
Room 209 UNLV Student Union - 4505 South Maryland Parkway
  Customer Experience, Intermediate (3-5 years)

Attendees (25)