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Welcome to the event schedule for SD Expo 2024! You’ll see all the sessions available, and you can pick and choose sessions across all tracks to create your own schedule for the event. Please reach out in #event-sd-expo in Slack if you have any questions!

Tip: Talks run 20 minutes and happen every half hour!
Tuesday, May 14 • 3:30pm - 3:50pm
So Leadership Just Learned About 'Self Serve Support' - Now What?

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I'll provide actionable steps for how to get started and make your help center (and help center articles) successful, helping you feel better equipped to tackle your CEO's ask for 'self-serve' support.
Speakers
avatar for Maring Eberlein

Maring Eberlein

Support Content Strategist, MFrances Consulting
I'm obsessed with help and support content; I'm actually in the process of writing a course with the UX Content Collective that we'll hopefully have published later this year! Support sites, help centers, you name it - they've been my world for a few years now, and I've been fascinated... Read More →

Tuesday May 14, 2024 3:30pm - 3:50pm PDT
Room 209 UNLV Student Union - 4505 South Maryland Parkway
  Knowledge Management, All Levels

Attendees (37)