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Welcome to the event schedule for SD Expo 2024! You’ll see all the sessions available, and you can pick and choose sessions across all tracks to create your own schedule for the event. Please reach out in #event-sd-expo in Slack if you have any questions!

Tip: Talks run 20 minutes and happen every half hour!
Tuesday, May 14 • 9:30am - 9:50am
The Universal Support Workflow

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With this practical, tried-and-true workflow as a starting point, you can organize your operations within the support team as well as wrangling your escalations and backlog.
Speakers
avatar for Josh Carpenter

Josh Carpenter

Directors of Customer Support, Arkestro
I've been building and managing support teams for more than a decade, with more decades before that as a support engineer and project manager. My experience spans fintech, hospitality, home services, .gov, and aerospace. I am passionate about technical ops and support ops in particular... Read More →

Tuesday May 14, 2024 9:30am - 9:50am PDT
Room 205 UNLV Student Union - 4505 South Maryland Parkway
  Support Operations, All Levels

Attendees (27)