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Welcome to the event schedule for SD Expo 2024! You’ll see all the sessions available, and you can pick and choose sessions across all tracks to create your own schedule for the event. Please reach out in #event-sd-expo in Slack if you have any questions!

Tip: Talks run 20 minutes and happen every half hour!
Tuesday, May 14 • 4:00pm - 4:20pm
Powering Hyperchannel Support Ops with Data and Human Insight

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Explore the strategic integration of in-house agents, BPOs, and AI automation to forecast and manage support operations more effectively, ensuring a seamless customer experience across all channels. We’ll discuss how blending AI ticket resolution data with workforce management data supercharges your support ecosystem to enhance staffing accuracy and customer satisfaction in a continuously evolving support landscape.
Speakers
avatar for Sam Dehart

Sam Dehart

Assembled

Tuesday May 14, 2024 4:00pm - 4:20pm PDT
Room 213 UNLV Student Union - 4505 South Maryland Parkway
  Support Operations, Intermediate (3 - 5 years)

Attendees (18)