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Welcome to the event schedule for SD Expo 2024! You’ll see all the sessions available, and you can pick and choose sessions across all tracks to create your own schedule for the event. Please reach out in #event-sd-expo in Slack if you have any questions!

Tip: Talks run 20 minutes and happen every half hour!
Tuesday, May 14 • 3:00pm - 3:20pm
Stop Imposing Internal Operations Onto Customer Experience

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Through real-world examples and practical advice, attendees will learn how to evolve past antiquated practices to deliver better customer service.
Speakers
avatar for Sara Feldman

Sara Feldman

Director of Member Engagement, Consortium for Service Innovation
Sara Feldman, Director of Member Engagement for the Consortium for Service Innovation, is a certified Knowledge-Centered Service (KCS) Trainer and experienced with customer-centric functions in the software industry. She enjoys naps, saying cheers, and working from home in Las Vegas... Read More →

Tuesday May 14, 2024 3:00pm - 3:20pm PDT
Room 209 UNLV Student Union - 4505 South Maryland Parkway
  Customer Experience, All Levels

Attendees (31)