Support Driven Expo 2024

When something breaks, your company may kick off an incident response process and Support will always need to play a role.


As a leader, your sense of responsibility and maybe a little bit of panic will naturally kick in when you know something is wrong: you're the one many will look to for answers, and you want to have the details handled when that moment comes. However, your natural instinct to handle all of the things can be your downfall, one easily avoided by leveraging and empowering your team to own the customer-facing side of incident response. Whether implementing process for the first time or a seasoned pro, we'll go over all of the do's and don't's of maintaining your composure while letting your people lead when s*** hits the fan.